Dynamics 365 for Field Service enables businesses to move from reactive to proactive field service by bringing together IoT and AI with Field Service. It leverages advanced analytics, machine learning and the Internet of Things to move organizations from a costly break-fix model to a never-fail service model.
Dynamics 365 for Field Service helps businesses enhance their service experience by proactively detecting, troubleshooting, and resolving issues, so a technician is dispatched only when necessary.
70% of organizations cite customer satisfaction as a primary benefit derived from implementing field service management.
By 2020, 10% of emergency field service work will be both triaged and scheduled by artificial intelligence.