Dynamics 365 for Field Service enables businesses to move from reactive to proactive field service by bringing together IoT and AI with Field Service. It leverages advanced analytics, machine learning and the Internet of Things to move organizations from a costly break-fix model to a never-fail service model.
Dynamics 365 for Field Service helps businesses enhance their service experience by proactively detecting, troubleshooting, and resolving issues, so a technician is dispatched only when necessary.
Benefits of Connected Field Service
Gain insight and intelligence
70% of organizations cite customer satisfaction as a primary benefit derived from implementing field service management.
Automate work order creation
By 2020, 10% of emergency field service work will be both triaged and scheduled by artificial intelligence.
By 2020, >75% of field service orgs with over 50 users will deploy mobile apps that go beyond simplified data collection and add capabilities that help technicians succeed.
Transform service with predictive maintenance
Organizations embracing digital transformation generate an average of $100M more income each year.