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Dynamics 365 for Customer Service helps brands build loyalty and advocacy by delivering effortless service experiences

Everything your growing business needs

Dynamics 365 For Customer Service Helps Brands Build Loyalty And Advocacy By Delivering Effortless Service Experiences.

SalesCustomer ServiceField ServiceCustomer ServiceProject ServiceMarketing

Full omni-channel engagement lets customers connect anytime, anywhere, on the channel of their choice and convenience. A single agent interface driven by automation and artificial intelligence (AI) provide access to everything necessary for highly personalized service. Guided, intelligent service improves agent productivity, speeds resolutions, avoids escalations, and creates better customer experiences.

 

Business can start simple with just the capabilities that sales teams need now and support additional business needs as the business grows. The flexible and adaptable SAAS(Software As A Services) platform lets you get up and running quickly with pre-packaged applications, without the need to spend extra time and money setting up and deploying capabilities you don’t need right now.

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Apps for every aspect of your business

Applications that work great on their own—and even better together or with your existing business systems.
Sales & Marketing

Sales

Increase revenue and reduce acquisition cost using CRM data and intelligent insights.
Customer Support Service

Customer Service

Minimize efforts, address issues quickly, and deliver more personalized service.
Field Service Management

Field Service

Optimize schedules, allocate resources, and simplify dispatching for field service companies.
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Project Service Automation

Schedule properly time, people and other resources and work efficiently through automation technology.
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Marketing

Unify your sales and marketing to connect customer experiences at every interaction with Microsoft Dynamics 365 for Marketing.
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Business Central

The name of the long-awaited cloud-based, all-in-one business management solution with full Microsoft Dynamics NAV capabilities.

Modernize Customer Service

Connect your data and apply intelligence to drive your digital transformation with the next generation of business applications on the trusted Microsoft Cloud.

  • A survey is automatically sent after the interaction, and a loyalty coupon is delivered to the customer’s shopping cart
  • AI-driven agent assist provides real-time sentiment analysis, suggests relevant answers, and identifies upsell opportunities.
  • The bot offers to transfer the customer to a live service agent for further assistance with another question
  • A warm handoff to live support enables the agent to seamlessly pick up the conversation
  • A customer visits the self-service portal to resolve an issue
  • A service bot proactively engages with the customer and successfully resolves the issue
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We accelerate your ambitions through digital infrastructure
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