Microsoft Dynamics CRM platform helps business to manage information, track leads, create actionable items, and enhance sales process so that we can have current data readily available, It also enables more intelligent engagements with customers. we can leverage Dynamics functionality from both a sales and a customer service point of view.
Microsoft Dynamics CRM helps work with data that we have about your customers, it doesn’t really matter whether our work is in sales, service, marketing, field service project service, because this is one system that encompasses all of these business areas.
Major Sales process like
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Creating and qualifying leads
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Converting activities to opportunities
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Working with customer service cases
and Services functions
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Managing case queues
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Researching solutions
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Running and exporting reports
other benefits are Dynamics 365 CRM infused with analytics like PowerBI and Integration with Cortana
Business Benefits
- Deploying Microsoft Dynamics 365 CRM and Office 365 to boost sales productivity and track sales performance, and lets the sales staff communicate, collaborate, and view sales dashboards from within Dynamics 365
- Create a single platform for sales, marketing, and leadership to get a unified view of customers
- Faster response to customers and the ability to expand business with confidence
With Dynamics 365, you can start simple with just the capabilities your sales teams need now and support additional business needs as the business grows. The flexible and adaptable platform lets you get up and running quickly with pre-packaged applications, without the need to spend extra time and money setting up and deploying capabilities you don’t need right now. You can also configure the sales application for your specific sales processes, without technical resources. With Dynamics 365, you can count on a platform that meets your needs today and scales and adapts to your needs in the future. When your sales organization is ready, you can add more advanced capabilities in sales and beyond, from predictive lead scoring to LinkedIn integration to marketing to customer service.
