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What we use and why

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The Contact page loads Google Maps (www.google.com) on open, before you click, sharing your IP address. Read our privacy notice. Updated 29 October 2026.

Chat: the chat window loads from askla.infoc.com, INFOC's own service. So you can pick up where you left off, it remembers this browser (askla:<key> in local storage, kept until 180 days after your last visit) and keeps the open conversation in this tab (one-chat:<key>). While the chat is on the page, it records which pages of this site you view, so the INFOC team can see where you are and help (askla:<key>:tracking-consent-v2 in local storage, askla:<key>:visit in this tab); those page records are kept for 30 days. Muting chat sounds stores askla:<key>:mute. Messages you send reach the INFOC team. It also keeps your approximate country, worked out from your connection, for the same 30 days, and it does not store your IP address. If you accept analytics, the team can also see your earlier visits to this site, your approximate location, your device and any enquiry you sent here.
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