LEGAL

Privacy notice. What we collect and why.

How Infochola Solutions Pte. Ltd. ("INFOC") collects, uses, shares and protects personal data, and the choices available to you.

Who we are

Infochola Solutions Pte. Ltd. (UEN 201211853W), 2 Venture Drive, #24-01, Vision Exchange, Singapore 608526, is responsible for the personal data described in this notice. Contact solutions@infoc.com with any question about it.

What we collect

Contact and enquiry details you submit through our forms (name, work email, organisation, message).
Engagement and support information when you work with INFOC.
Technical context from your form: page, referrer, campaign, time zone, locale and approximate country. Your IP is kept only as a hash.

Why we use it

To respond to enquiries and route them to the correct team.
To deliver and support the services we have agreed with you.
To measure content performance and support campaign measurement, only if you allow the analytics or marketing category.

Legal basis and consent

We rely on legitimate interest to respond to business enquiries, on contract to deliver agreed services, and on consent for non-essential analytics and marketing. You can change your consent at any time through cookie settings in the footer.

Cookies

This site sets no cookie of its own; your consent choice is kept in local storage. Analytics and marketing stay off until you allow them, then load Google Analytics and Microsoft Clarity, which set cookies. See the cookie notice for detail and controls.

Sharing

We share personal data only with processors that support our operations (for example hosting, CRM and communication providers) under appropriate agreements, and where required by law.

Retention

We keep personal data only as long as necessary for the purpose it was collected, to meet legal and contractual obligations, or to resolve disputes.

Security

We apply identity, access, encryption in transit, monitoring and organisational controls appropriate to the risk. No method of transmission or storage is completely secure.

Your rights

Subject to applicable law, you may request access, correction, withdrawal of consent, or deletion of your personal data. Contact solutions@infoc.com and we will respond in line with the Singapore Personal Data Protection Act.

Updates

We may update this notice to reflect changes in practice or law. Material changes will be indicated by the effective date. Last updated: 9 November 2026.

Separately from our forms and chat, our web server keeps a log of each page request it serves: the site and page requested, the time, the result and size of the response, the description your browser sends, the page that linked to us, and your IP address shortened to its network part, so it no longer points to your own device. Search terms and codes are removed from page addresses. We use this log only to count visits and find errors, and our team sees only the totals. It uses no cookies, so it applies whether or not you accept analytics, and every entry is deleted within 30 days.

Chat: if you use the chat window, the messages you send, and any name, email address or phone number you choose to give, reach the INFOC team so we can reply. While the chat is on a page, it also records which pages of this site you view, so the team can see where you are and help; those page records are kept for 30 days. The chat runs on askla.infoc.com, INFOC's own service. It also keeps your approximate country, worked out from your connection, for the same 30 days, and it does not store your IP address. If you accept analytics, the team can also see your earlier visits to this site, your approximate location, your device and any enquiry you sent here. To draft an answer from this site's pages, the chat sends your question to Anthropic, which provides the AI model. Contact details you give in the chat are kept out of those requests.